Shipping & Returns
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Terms & Conditions FREE SHIPPING IS GROUND ONLY.
Note:
ORDERS We process the following orders:
You may order on-line or fax us 24 hours 7 days a week or give us a call Monday through Saturday 24 Hours a day. Most orders are processed within 48 hours. You will be notified by phone or email if any parts requested are backordered. If you do not have an E-mail address, then please be certain to include a phone contact where you can be notified. No Item's will be shipped out without a phone number included with your order. WE CAN NOT SHIP TO THE FOLLOWING COUNTRY'S. Please do not contact us by Email if you are trying to have parts shipped to the below country's. Unfortunately we are unable to ship, freight forward products to the following:
TERMS
Sales Tax If any Sales/Use tax is due to your state on any items purchased from our company, you the customer are responsible for reporting it and paying such Sales/Use tax. CAS4, Incorporated collects Sales/Use tax from all New York State residents only. Due to the continual efforts of the local, national government agencies and whoever else that is trying to create a nationwide Sales/Use on all internet sales, we will collect sales tax from out of New York State customers when we become aware of any such laws and have been advised how process such taxes, and enlightened as to where to sent this collected Sales/Use tax. Until then, it has been explained to the customer that they are responsible for any and all internet sales / use taxes due. Coming Soon On-line check acceptance for purchases up to $2,500 LEGAL & INQUIRES Any and all Local, State, County, Federal or Legal Representatives Employed by any Government Agency or Any Other Party, Person or Company must immediately advise CAS4, INC. of who they are prior to requesting any information from CAS4,INC. if any of the following apply, or you are responding too:
SHIPPING Most orders are shipped UPS. Some items may be subject to additional shipping charges or arrangements due to weight or size. Orders with oversized items will require a shipment quote prior to processing your order. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, must be reported to CAS4 within 24 hours after delivery. Contact CAS4 " Customer Service Department ", if you have any complaints. OUTSIDE US AND USA TERRITORIES We will gladly ship anywhere in the world, however all orders outside the USA and USA Territories require PRE-PAYMENT before shipping. These orders also may require a shipment quote, the customer is responsible for actual shipping charges, plus all duties and tariffs. We accept cashier's checks, personal checks, money orders or wire transfers in US funds for Foreign orders. To eliminate translation errors, your order must be in English. WARRANTY - BASIC INFO - UNLESS OTHERWISE STATED All items, unless otherwise stated, are fully guaranteed against defects in material or workmanship and are covered by their respective manufacturer's warranties. Within thirty (30) days we will replace, at our sole discretion, any item that is deemed defective. After 30 days the manufacturer's warranty process must be followed. Returns shall be done within 30 days of invoice date. This warranty does not cover installation or service of product, conditions resulting from consumer mishandling; such as improper maintenance or misuse, abuse, accident or alteration; all plastic and metal surfaces and all other exposed parts that are scratched or damaged due to normal use; products that have had the serial number removed or made illegible. Chrome cannot be guaranteed against bluing. Warranted items shall be replaced with items of same quality or better. Warranted items shall not be sent back for a refund. Restocking fees may apply to items that you chose to send back. WARRANTY - EXHAUSTS All exhausts are guaranteed against manufacturing defects for the period of 30 days depending on the manufacture, from the date of invoice. Any request to return defective merchandise must be made within the terms of the limited warranty. Defective merchandise must be sent back to either CAS4 or the Manufacturer freight prepaid. Upon inspection and determination of a valid warranty claim, manufacturer or CAS4 will replace the defective merchandise and return it via ground shipment. The exhaust sound level or pitch varies from one exhaust system and motorcycle to the next; therefore CAS4 makes no warranty as to any type of sound or pitch. CAS4 makes no statement or guarantee that any exhaust will product more house-power and advises customer that no exhaust shall be returned for any performance or lack-of-performance problems. Discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc., and is not caused by defective manufacturing. Therefore, there is no warranty on exhaust pipes and mufflers with regard to discoloration, rust or damaged chrome. No credit will be issued for labor or other costs incurred beyond the cost of original product. WARRANTY - ELECTRICAL COMPONENTS All electrical components are NOT RETURNABLE for any reason. You may contact the manufacturer and they may be able to help, but we will not accept any returns on any electrical components. This is A standard AUTOMOTIVE PARTS POLICY everywhere. RETURNS - FRAMES AND OTHER PARTS MADE TO ORDER Any parts that have to be fabricated to fulfill your order shall be deemed a special construction part and is not returnable for any reason. If the part is defective it shall be replaced at manufacturers discretion only. NO PARTS MADE TO ORDER ARE RETURNABLE. RETURNS - USED PARTS In general we do not sell used parts. If we do sell a used part, all used parts will be sols " AS-IS", no warrantee or guarantee implied or expressed. No used parts shall be returned and all used parts sales shall be considered final. CANCELLED ORDER FEE CANCELED ORDERS WILL BE CHARGED THE SAME AS A RESTOCKING - 25%. RETURNS HOLD ONTO THE ORIGINAL BOXES. We will only accept a return if returned in original parts box that you received it in. DO NOT WRITE on any parts packing boxes. Any parts or parts boxes returned with writing on them may be refused or returned, " we can not sell a part as new if you have written all over the box !". Listed products (items that have listed prices on our web page) may be returned within 30 days of your receiving them (the products must be brand new, in perfect condition, a perfect box and never used). In order to keep our prices lowest, WE CHARGE a 25% RETURN / RESTOCKING FEE and, of course, we cannot refund shipping & handling charges. Returning used products, of course, cannot be allowed. We do not sell used products and you will not receive (nor do you expect to receive) used (or "re-furbished") merchandise from us. Please contact us if you wish to return products (must be brand new, in perfect condition, a perfect box and never used), and we will give you an "RA" number and instructions on how and where to ship. Non-listed products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned as we consider them special order items. Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes a few days to get to you as well as if you return it, it isn't easy or convenient (for you or us) when you need to return something. If you aren't certain that you want a product, or aren't sure that what you are about to order is exactly what you want; please do not order it from us. Also, we repeat, merchandise may not be returned more than 30 days after purchase and shipping/handling charges are not refundable. THE POST OFFICE DOES NOT DELIVER PACKAGES TO OUR BUSINESS, ALL RETURNS MUST BE SENT BACK TO US BY UPS ( UNITED PARCEL SERVICE) ONLY. SHIPPING COSTS All product prices as marked by CAS4, on all web page's used by CAS4, located at 141 North Route 9W, Stony Point, New York are priced, " less shipping costs " unless otherwise stated. Shipping will be included on your final invoice. PARTS " DOT" SAFETY APPROVAL RATING Many of the parts that we sell are for " SHOW ONLY " purposes. They are not and were not intended for " ON ROAD USE". This may be referred to as a D.O.T. " Department of Transportation", safety requirement. Please contact your local Mechanic or DOT inspection station before using any parts on any Government or Person Roadways. Please read our liability statement on this page also. We sell parts only and offer no legal advise about any parts use purchased through CAS4,Incorporated. LIABILITY CAS4, INC.'s liability shall be limited to the replacement of the original part(s) purchased from CAS4, INC., or the reimbursement of part(s) purchased from CAS4, INC.. CAS4, INC shall not be held liable for any labor, paint, or any other damage(s) resulting from any part(s) sold by CAS4, INC. CAS4, INC. shall not be held liable for any damages of any kind for any of the products that are sold by CAS4, INC. other than stated above. The manufacturers of any product sold by CAS4, INC. shall be the the sole party responsible for their product(s). Any purchased item(s) from CAS4, INC. should be installed by a " Certified Mechanic " and inspected for safety after installation by a " Certified Mechanic ". Any person(s) that install any part(s) purchased from CAS4, INC. shall be solely responsible for ensuring the proper and safe installation of those parts. BE ADVISED THAT IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT ALL PARTS PURCHASED FROM CAS4, INC. ARE INSTALLED IN A SAFE MANNER INCLUDING BUT NOT LIMITED TO, CLEARANCES, LEAKAGE, AND ANY OTHER SAFETY MATTERS.
ONLINE ORDERING
PRIVACY
NOTE: Failure to install purchased parts properly may result in " SEVERE " damage, including but not limited to , death, personal injury and ( or ) property damage. If you do not understand these " TERMS & CONDITIONS" please have a lawyer explain them to you before ordering. Some items on our web site may be discontinued, we will contact you if they are no longer available. |